Terms of Use
1. Purpose
This policy establishes New Pathway Recovery's standards for SMS/text message communications with clients and website privacy practices, ensuring compliance with mobile carrier requirements (10DLC/TCR registration), applicable telecommunications regulations, and client privacy protections.
2. Scope
This policy applies to all SMS/text message communications sent by New Pathway Recovery to clients, and to the privacy practices governing personal information collected through the organization's website.
3. Privacy Policy
New Pathway Recovery ("the organization," "we," "us," or "our") respects client privacy. This section explains what personal information is collected through the organization’s website, how it is used, and who it may be shared with.
Effective Date: 08/19/2026
Information Collected
The organization may collect personal information provided directly by website visitors and clients, including name, phone number, email address, and any information submitted through web forms, intake paperwork, or SMS opt-in. Protected health information (PHI) is not collected through the website; PHI is collected and handled separately under the organization's HIPAA Notice of Privacy Practices, provided to clients at intake.
How Information Is Used
Personal information collected is used to respond to inquiries, schedule appointments, send appointment reminders and account notifications (including via SMS or email), and otherwise communicate with clients about services.
Who Information Is Shared With
The organization does not sell personal information and does not share personal information with third parties for their own marketing purposes.
SMS consent is not shared with third parties or affiliates.
Information may be shared with service providers who assist in operating the organization's business (for example, the electronic health record and scheduling platform), solely for the purpose of delivering services to clients, and as otherwise required by law.
SMS Communications
By opting in through a web form or other medium, clients consent to receive SMS messages from the organization, such as appointment reminders and account notifications. Message frequency varies. Message and data rates may apply. Clients may text STOP at any time to opt out, or HELP for assistance.
SMS consent is not shared with third parties.
Client Choices
Clients may opt out of SMS communications at any time by replying STOP, and may contact the organization using the information in Section 5 with any questions about their personal information.
4. SMS Terms of Service
Effective Date: 08/19/2026
By opting into SMS messaging from a web form or other medium, the recipient agrees to receive text messages from New Pathway Recovery. Messages may include appointment reminders, scheduling notifications, and account-related communications.
SMS consent is not shared with third parties.
This site and all content, materials, and information provided herein are provided on an “As is” and “As available” basis. New pathway recovery iop makes no representations or warranties of any kind, express or implied, regarding the operation, accuracy, completeness, or reliability of the site or its content. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
Message Frequency
Message frequency may vary.
Costs
Message and data rates may apply.
Opt-In
Recipients may text START to opt in. Upon opt-in, the following confirmation is sent: "Thank you for opting into SMS messaging from New Pathway Recovery. Message frequency varies. To opt out, text STOP. For assistance, text HELP or visit the organization’s website. Message & data rates may apply."
Opt-Out
Recipients may opt out of SMS messaging at any time by replying STOP to any message. Upon opt-out, the following confirmation is sent: "You will no longer receive messages from New Pathway Recovery. To opt back in at any time reply START."
Help
Recipients may text HELP for assistance, or contact the organization using the information in Section 5.
Carrier Liability
Carriers are not liable for delayed or undelivered messages.
5. Contact Information
-
New Pathway Recovery
-
7080 Donlon Way, Suite 214, Dublin, CA 94568
-
Phone: 855-994-2833
6. Related Documents
ADM-007 – HIPAA/42 CFR Part 2, ADM-005 – Consent, ADM-025 – Vendor Management.